FAQS
Orders
Based on current processing times, please allow up to several business days for your tracking information to be updated and available. You will receive an email with tracking information as soon as your order ships from our warehouse.
Shipping
Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.
Easy Returns
Purchase (except swimwear and final sale) can be returned or exchanged within a few days from the delivered date.
Items must be unused, undamaged and in original packaging with all the original labels .ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.
Buyer is responsible for return shipping cost and any related expenses. For our silver, gold and platinum members, you might qualify for our return shipping fee reimbursement program. Please see our Member Center for detailed information. Items that do not meet these criteria will not be considered for return.